Oman Air is the national airline of Oman. It operates scheduled domestic and international passenger services, as well as regional air taxi and charter flights. Its main base is Muscat International Airport. Oman Air is a member of the Arab Air Carriers Organization. As of the 1st of March 2010, Oman Air has become the first airline in the world to offer both mobile phone and Wi-Fi Internet services on selected routes.
Aurion Turnkey (2013) – Ground Operations Product Audit
Aurion Aviation Advisors conducted the Ground Operations Product Audit for and on behalf of Oman Air to examine the operational, safety and service efficiency within Oman Air and contrast the same with international benchmarks for all the three.
Aurion Aviation Advisors examined the Ground Operations and contrasted the same with international benchmarks to arrive at various gaps that needed to be satiated by Oman Air to ensure the levels of performance that Oman Air wanted to provide to its customers. Aurion Aviation Advisors also provided Oman Air with a gap analysis report that not only detailed the gaps, but also provided recommendations to rectify the gaps.
As part of the Ground Operations Product Audit, Aurion Aviation Advisors also conducted a business workshop for the Senior Management personnel of Oman Air Ground Operations, which took them through various business scenarios by means of a simulation that aimed to simulate multiple business situations that they needed to cope with.